Terms of Service

Last Updated: May 15, 2026

Welcome to M24 Wellness (“M24 Wellness,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you should not use our services.

1. Services Overview

M24 Wellness provides an online platform that connects users with independent licensed healthcare providers for wellness and weight management consultations.

Healthcare providers independently evaluate whether treatment options may be appropriate based on your submitted information and medical history.

If prescribed, medications are dispensed and shipped by licensed pharmacies.

2. No Medical Practice by M24 Wellness

M24 Wellness does not provide medical advice, diagnosis, or treatment.

All medical services are provided solely by independent licensed healthcare professionals. Any prescription decisions, treatment plans, or medical recommendations are made exclusively by those providers.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

3. Eligibility

To use our services, you must:

• Be at least 18 years old
• Reside in a location where our services are legally available
• Provide accurate and complete information
• Agree to comply with these Terms

By using the platform, you represent and warrant that you meet these requirements.

4. User Responsibilities

You agree to:

• Provide truthful, accurate, and current information
• Maintain the confidentiality of your account credentials
• Use the services only for lawful purposes
• Follow provider instructions and prescription guidelines
• Notify us of any unauthorized use of your account

You are solely responsible for the accuracy of the information you submit.

5. Telehealth Consent

By using our platform, you acknowledge and agree that:

• Healthcare services may be provided remotely via telehealth technologies
• Telehealth services may have limitations compared to in-person care
• Providers may determine that certain conditions require in-person evaluation
• Electronic communications may involve certain security risks despite safeguards

You consent to receiving healthcare services through telehealth where permitted by law.

6. Prescription & Pharmacy Services

Prescription medications are only provided when deemed medically appropriate by a licensed healthcare provider.

All medications are dispensed and fulfilled by licensed pharmacies in accordance with applicable laws and regulations.

M24 Wellness does not guarantee that a prescription will be issued.

7. Payments & Billing

By purchasing services through our platform, you agree to:

• Pay all applicable fees and charges
• Provide valid payment information
• Authorize us and our payment processors to charge your selected payment method

Fees are subject to change at any time without prior notice unless otherwise required by law.

8. Subscription & Auto-Renewal (If Applicable)

If you enroll in a subscription-based program:

• Your subscription may automatically renew unless canceled before the renewal date
• You authorize recurring charges to your payment method
• Cancellation policies and billing cycles will be disclosed during checkout

You may cancel future renewals according to the cancellation terms provided at signup.

9. Refund Policy

Due to the nature of medical and pharmacy services, certain fees and fulfilled prescriptions may be non-refundable.

Refund eligibility may vary depending on services rendered, provider consultations, pharmacy fulfillment status, and applicable laws.

10. Intellectual Property

All content on the website, including text, graphics, branding, logos, designs, and software, is owned by or licensed to M24 Wellness and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

11. Prohibited Activities

You agree not to:

• Use the platform unlawfully
• Attempt unauthorized access to systems or accounts
• Submit false medical information
• Resell or misuse prescribed medications
• Interfere with platform functionality or security

We reserve the right to suspend or terminate accounts violating these Terms.

12. Disclaimer of Warranties

The platform and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, M24 Wellness disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or error-free service.

13. Limitation of Liability

To the fullest extent permitted by law, M24 Wellness and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the platform or services.

Our total liability for any claim shall not exceed the amount you paid to us for services during the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless M24 Wellness, its affiliates, employees, contractors, and partners from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of the platform
• Your violation of these Terms
• Your misuse of medications or healthcare services
• Your violation of applicable laws

15. Privacy

Your use of the platform is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use information.

16. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

Your continued use of the platform after changes become effective constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where M24 Wellness operates, without regard to conflict of law principles.

18. Contact Information

If you have questions regarding these Terms, please contact:

M24 Wellness
Email: support@m24wellness.com
Website: M24 Wellness