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Privacy Policy

Last Updated: May 15, 2026

Welcome to M24 Wellness (“M24 Wellness,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you register, complete forms, or communicate with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Mailing/shipping address
  • Payment and billing information
  • Government-issued identification (if required)
  • Health and wellness information you voluntarily provide

Health Information

As part of our wellness and telehealth services, independent licensed healthcare providers may collect medical and health-related information, including:

  • Medical history
  • Current medications
  • Allergies
  • Weight and wellness goals
  • Treatment preferences
  • Questionnaire responses
  • Provider notes and recommendations

Technical Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Provide and improve our services
  • Connect you with independent licensed healthcare providers
  • Facilitate provider evaluations and treatment recommendations
  • Process payments and transactions
  • Coordinate prescription fulfillment and shipping
  • Respond to inquiries and customer support requests
  • Send service updates and communications
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

3. Telehealth & Medical Services Disclaimer

M24 Wellness provides a platform that connects users with independent licensed healthcare providers. Medical services are provided solely by those independent providers.

We do not practice medicine or pharmacy. Any medical advice, diagnosis, treatment decisions, or prescriptions are made exclusively by licensed healthcare professionals.

If prescribed, medications are dispensed and shipped by licensed pharmacies.

4. Sharing of Information

We may share your information with:

  • Independent licensed healthcare providers
  • Licensed pharmacies
  • Payment processors
  • Shipping and fulfillment partners
  • Technology and hosting providers
  • Legal authorities when required by law

We do not sell your personal information to third parties.

5. HIPAA & Healthcare Privacy

Where applicable, health-related information may be protected under applicable healthcare privacy laws, including HIPAA.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, or misuse.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Enhance user experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

7. Data Security

We take commercially reasonable measures to help protect your information, including:

  • Secure hosting environments
  • SSL encryption
  • Access controls
  • Secure payment processing

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Eligibility

Our services are intended only for individuals who are at least 18 years old. We do not knowingly collect information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

M24 Wellness
Email: support@m24wellness.com
Website: M24 Wellness